Is my first class really free?
Yes. Choose any Ramp40 or Rize30 class and pick “First class free” at checkout. No catch, no commitment.
I’ve never done this. Is it too hard?
No. Every move has a beginner option, and your coach adjusts the machine for you. Hard is relative: you’ll be challenged at your level, not someone else’s.
Ramp40 or Rize30 first?
Either works. Ramp40 is slow, controlled strength on the Megaformer. Rize30 is fast cardio on the VersaClimber. Most people try both in their first week.
When should I arrive?
15 minutes early for your first class, so we can set you up on the machine. After that, 5 minutes early is plenty.
What should I wear and bring?
Comfortable workout clothes, grip socks and water. Grip socks are required; forgot yours? We sell them at the desk. Phones stay silent in a cubby during class.
Where do I park?
Free parking right in front of the studio, with 100 spaces.
Can I come if I’m pregnant or recovering from an injury?
Yes, with your doctor’s OK. Our coaches are trained in pre- and postnatal modifications and can adapt any move. Tell your coach before class.
How often should I come?
Three classes a week is where most clients find their rhythm and start to see results.
Is there a minimum age?
Yes. Clients must be at least 14 years old.
Should I start with a private session?
You don’t have to. Group classes include demonstrations and hands-on adjustments. If you’d like one-on-one time first, a private session is a great way to start.
What’s your cancellation policy?
Cancel at least 12 hours before class. Later than that, or a no-show: members pay a $15 fee, and class credits are forfeited.
How does the waitlist work?
If a class is full, join the waitlist. You’ll need a class credit or membership, but nothing is used unless you get a spot. If a spot opens, you’re added automatically, up to 5 minutes before class, and we’ll email you. Once you’re added, the 12-hour cancellation policy applies. If you can no longer make it, remove yourself from the waitlist so you aren’t added.
What if I’m late?
Doors lock when class starts so everyone gets a safe, focused workout. We can’t allow late entry, so please plan to arrive a few minutes early.
Can I bring a friend?
Yes. Use one of your class credits for a guest, or use the free guest pass that comes with unlimited memberships.
What’s your return policy on retail?
Exchanges only, within 7 days, with tags attached. Sale items are final.