What should I expect from a Ramp N Rize class?
The 3 S’s. To break a sweat, your muscles to shake, and to be sore afterwards!
How early should I arrive to class?
We ask all new students to please arrive 10-15 minutes early to their first class, and existing students 5 minutes early to check-in and begin class on time.
What should I bring?
We ask all students to wear grippy socks, which are available for purchase at the studio. Additionally, we kindly ask that you leave your cell phone in a cubby on silent mode.
Where should I park?
We offer free parking behind the studio or paid parking on the street.
This is my first time, should I take a group or private class?
Our classes are designed for a group setting and include verbal cues, hands-on adjustments, as well as, demonstrations. If you feel more comfortable starting with a private session, that is also a great option and will allow you to get the most out of your first group class.
What is your cancellation policy?
As a courtesy to others, classes must be cancelled more than eight hours in advance. If you cancel within eight hours until class time, the pass you used to book will be returned, however a $15 fee will be applied to your credit card on file. If you no-show, a $15 fee will be applied to your card on file. If no credit card is on file, your account will be deactivated.
What is your late policy?
In order to maintain the integrity and flow of our classes, and in consideration for others, please be on time, at least 5 minutes early if an existing customer, and 10-15 minutes early if new. The door will be locked once class has begun, and we do not permit late entry. No exceptions.
What does it mean if I have been added to the waitlist?
When a spot becomes available, which could occur right up until class begins, you will AUTOMATICALLY be added to the class. Your pass will not be taken unless you are added to the class. Once added to the class, the reservation is automatically confirmed and subject to our cancellation policy. If added to an early morning class, this may happen in the middle of the night. To avoid being auto- added to a class you cannot get to in time, please be sure to remove yourself from the waitlist once you can no longer make it. (For example, if you know it will take you at least 20 minutes to get to the studio, and it starts in 15 minutes, please be sure to remove yourself from the waitlist).
What is your return/exchange policy?
Retail items purchased are eligible for exchange only. The exchange must occur within seven days of purchase, and with the original tags intact. All discounted items are final sale.
